Shipping Policy ▼
Learn about our shipping process, delivery times, and policies
Shipping Destinations
We ship worldwide to over 100 countries. Our global shipping network ensures that researchers and institutions around the world can access our premium research compounds.
Delivery Time
Estimated shipping time: 1–3 weeks
Please note that delivery times may vary depending on your location, customs processing, or carrier delays. We work with reliable shipping partners to ensure your order arrives as quickly as possible.
Tracking: Once your order has been processed and shipped, you will receive a tracking number via Telegram message so you can monitor your package's progress.
Shipping Costs
Shipping costs are calculated after your order is received and processed.
Typical range: $10–$50 USD
The final shipping cost depends on your location, package weight, and selected shipping method. You will be notified of the exact shipping cost before order completion and payment.
Lost or Damaged Packages
If a package is lost or damaged during shipping, we offer reshipment under the following conditions:
- The customer must provide video proof of the package being opened, recorded from start to finish
- The sealed package and the condition of the goods must be clearly visible in the video
- A sales representative will remind you to record this video once your order is confirmed
- The replacement product is provided free of charge, but the customer covers the new shipping fee
This policy ensures we can verify any issues and provide prompt resolution while maintaining fair practices for all customers.